Member account

A member account provides access for a user to the front end of Xpand Portal. Each member account belongs to one or several member roles that define the member permissions, such as pages that the member can access, available page features, access to specific data, etc.

A member account can be created in two ways:

  • created by a portal administrator in CMS, who then either provides the person with sign-in credentials or sends an invitation email with sign-in instructions.
  • created automatically when a portal visitor uses the Sign Up action on the sign-in page (if this possibility is enabled). In this case, a request to create a new member account is registered, which must be approved by the portal administrator before the person will be able to sign in with the new account.

Sign up

If you are a new portal visitor, and the portal administrator has not provided you with your sign-in credentials, you can sign up on the sign-in page to create a member account for yourself. In this case, a member registration request is registered with the information that you provide. This request must be approved by the portal administrator.

To sign up:

  1. On the portal sign-in page, select Sign up.

      Note

    This possibility can be disabled. If the action is not available, contact the portal administrator to request an account.


    Alternatively, the Sign up action is also available on public pages (portal pages that can be accessed without a member account).
  2. On the Registration request page, enter information about your member account, including login and password.
  3. Select the I'm not a robot check box, and then select the Submit button (the button name may look different in your case).
  4. Confirm your email in the email notification that is sent to you by following the link in the email.

This registers a request for member account creation. Later, you will be notified by email once the administrator approves or rejects your request. If your request is approved, you will receive an email with further instructions on how to access your account before you can sign in.

Sign in

When you sign in to Xpand Portal, you need to enter your login and password. On first sign-in, select the I consent to the processing of my personal data and acknowledge that I agree to Privacy Policy terms check box. You only need to give it once; on subsequent sign-ins, you don't have to select this check box.

On the sign-in page, you can also choose a portal localization in case your portal is localized into multiple languages. You will be able to change the language after you have signed in if necessary.

The elements on the login page, such as the image or field captions are customizable and may look different in your environment. Some elements (for example, the captions, the sign-up link, or password recovery link) can be hidden if the portal login page is configured this way.

Single sign-on (SSO)

If the Single Sign-on (SSO) is configured (both on the login page and in the SSO settings) and enabled, the login page may also have buttons to sign in with a social network account.

The following social network are supported:

  • Facebook
  • Google+
  • Twitter
  • Microsoft

If you haven't linked your social network account with your portal member account yet, selecting the corresponding SSO button will open the window where you need to authenticate your account.

This needs to be done once, and then you'll be able to sign in with that account with a single click.

Linking/unlinking accounts

You can link your portal member account with a social network account or unlink a previously linked account from the social network account. You can do this after you have sign in by opening the member menu in the top right corner of any page, and then selecting the corresponding action. 

  Note

Linking/unlinking must be allowed in the login page settings. Action captions are customizable and can be different in your case. 

2-factor authorization

Xpand Portal supports the Google as well as Twilio 2-factor authorization. This helps you protect your account in case it has been compromised.

If the account authentication page was set up to use the Google 2-factor authorization, portal members will need to link their Google account to Xpand Portal and authorize their sign-in requests with Google Authenticator. A portal member must have the Google Authenticator app installed on their device and turned on in their Google account.

If the Twilio authentication is used, you will need to use the code sent to your mobile device in an SMS message to authenticate your login.

To sign in when the Google authentication is used:

  1. On the Xpand Portal login page enter your user name or email and password.

  2. On the Authentication page that is open, scan the barcode using the Google Authenticator app on your device to add the Xpand Portal account to the authenticator. Alternatively, you can enter a code provided on the Authentication page. This step needs to be done only once to set up Xpand Portal in your Google Authenticator or in case you have deleted the Xpand Portal account from your Google Authenticator. The QR code refreshes whenever the countdown reaches zero.

  3. Select Verify to authenticate your login request.

On subsequent sign-in attempts, you will not be asked to scan the QR code or enter the provided key. You will only need to specify the generated token to verify your login request.

Remember your password

You can select the Remember me check box on the login page if want your user name and password remembered on this computer so that you do not have to specify it next time. Use this option with caution on a trusted PC.

  Note

This option may be hidden depending on the login page configuration.

Password recovery

If you forgot your user name or password, you can recover it by selecting the Forgot password? link on the login page and following the instructions on screen.

  Note

This link may be hidden depending on the login page configuration. 

Change your password

After you have signed in, you can change your password directly from the front end without admin assistance.

To change your password from front end

  1. On any portal page, open the member menu in the top right corner of any page, and then select Change password.
  2. In the dialog window that appears, in the New password field, enter a new password.
  3. In the Confirm password field, enter the new password again to confirm it.
  4. Select Save.

  Note

If you request the password change from the login page by selecting the Forgot password? link, a notification email will be sent to the email address, linked to your member account, with a link to the Password Recovery page, which must be configured for the portal.

View and manage account information

After you have signed in to Xpand Portal, you can view information about your portal member account directly from front end, such as your user name and login, or personal data (configured by portal admin). Moreover, you can manage account information: change your user name and/or login, export personal data to Excel, or request that the portal admin delete your portal member account.

  Note

The Account Information page and related pages must be configured in CMS. In your environment, depending on your portal configuration, not all features on the Account Information page may be available or turned on. Also, the captions of the tabs and other UI elements are configurable and may be different in your case. 

To access your account information, open the member menu in the top right corner of any page, and then select Manage profile (the menu item caption is configurable and may be different in your case).

Personal Info tab

On this tab, the name of which is configurable and may be different in your case, you can view and edit your user name (displayed on the header of the portal), your login (used to sign in), avatar, and the email associated with your member account. Also, you can specify/change a time zone that will be used for date and datetime fields on the grid, detail and notification pages. When it's not configured, the time zone settings from the PC will be applied. The time zone can also be configured on the member page in the back end. The setting is synchronized between the member account page in the front end and member page in the back end.

  Note

Depending on how the profile page is configured, there may be a different set of fields available for members to edit. 

If you make changes, select Apply Changes to apply them.

Privacy Consent History tab

On this tab, the name of which is configurable and may be different in your case, you can see the list of instances when you give privacy consent. This data is for information purposes only.

Export Personal Data tab

On this tab, you can export personal data to Microsoft Office Excel. Personal data that will be exported is shown in one or several grids at the bottom of the page. Select Export my data to export personal data (the button caption is configurable). This will open Excel with a separate Excel sheet created for each grid. The first sheet displayed information about the member who exported data.

  Note

What personal data is exported is configured in CMS by the portal admin. Personal data may still be present, but chosen to be hidden. In this case, this data will still be exported. The ability to export personal data can also be toggled on and off by the portal admin. 

Delete Account tab

On this tab, you can request the portal admin to delete your portal member account. Select Request account deletion (the button caption is configurable) to request the account deletion. The portal admin will see the request in CMS in the portal member settings and delete your account.

  Note

The ability to request deletion of your member account can be toggled on and off by the portal admin. 


Acting on behalf of another member

Xpand Portal can be configured to allow a portal member to act on behalf of other members. Acting on behalf of another member means you can sign in to the portal without entering or even knowing another member's credentials and see all data on the portal filtered by another member's permissions, such as permission to see a certain page, page element, or field, permission to edit a certain field, default value retrieved from another member's associated database, etc.

If the member who is acting on behalf of another member creates a new record, the member on behalf of whom he or she is acting will be registered as the record creator in the Created by field.

If you are allowed to act on behalf of other members, you can do it as follows: 

  1. Sign in to the portal as usual using your own credentials.
  2. In the member menu in the top right corner, select Act as another member.
  3. In the Change member window, select a member you want to act on behalf of. Availability of members for selection depends on your member settings. If there are a lot of members to choose from, you can use the search box.

      Note

    You won't need to enter another member's credentials to sign in. 
  4. Select the OK button to sign in as the chosen member.

The member account name will change to "Acting as: [Member_Account_Name]" where [Member_Account_Name] is the name of the member account  you are currently acting on behalf of and will be marked bold and set in italic type to help you identify that you're not currently acting as yourself. The avatar will still be yours.

To act as yourself again:

  1. In the member menu in the top right corner, select Act as another member.
  2. In the Change member dialog window, select the ACT AS MYSELF button.